Frequently Asked Questions

Yes, we are proud to say that our products are completely free from harsh chemicals. This makes them gentle and safe for most skin types, including sensitive skin. We take great care in testing and using every product we offer on a daily basis, and we stand behind the quality of our products. We would never release a product that we don't personally use and endorse ourselves.

The shelf life of our products varies depending on the type and ingredients used. Please refer to the product label for specific information.

We believe in using natural and organic ingredients in our products, such as essential oils, plant-based oils, butters, and botanical extracts. Whenever possible, we also source our ingredients locally to support our community and reduce our carbon footprint.

We take great care in crafting high-quality and natural bath and body products that we believe you will love. However, due to the nature of our products, we are unable to accept returns. If you have any questions or concerns about your purchase, please contact us and we will do our best to find a solution that meets your needs. Please note that the unique nature of small batch production may result in slight variations in product color, texture, or scent. These variations are normal and do not affect the quality or performance of the product.

Once your order has been submitted, you cannot change your shipping address. However, if you contact our customer support team as soon as possible, we may be able to make changes to your shipping address before your order is shipped but not guaranteed.

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the status of your order on the shipping carrier's website.

 If you prefer to pick up your order yourself, you can choose porch pickup during checkout. We'll notify you when your order is ready, and you can come by to pick it up. No, there is no fee for porch pickup.

Also, when you pick up your order, we'll ask you to sign a sheet to verify that you received your items. This helps us ensure that you received the correct order and that everything is in good condition.
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If you live within our delivery area, you can choose local delivery during checkout. We deliver two days out of the week, and the exact days are subject to change depending on how many orders we receive and where we have to deliver to. We'll notify you of the delivery day when we confirm your order.

Yes, there is a fee for local delivery. The exact amount will depend on your location and the size of your order. You'll see the delivery fee during checkout before you complete your purchase.

We currently offer three options for receiving your order: local delivery, porch pickup, and shipping. Also, please note that international shipping is not available at this time. All orders must be shipped to a valid shipping address within the United States.

If your order is lost or damaged during shipping, please contact our customer support team as soon as possible. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or a refund.

Absolutely! You have the freedom to mix and match various wax melt scents to create a customized fragrance blend that's unique to your liking. Try experimenting with different scents that complement each other or that create new and exciting aromas. With endless possibilities, let your creativity run wild!